Beneficiaries don't know the stage
Repeated calls, and a team that spends its day responding instead of serving.
Internal nonprofit management system + beneficiary portal
Siyaq
An integrated platform that unifies the beneficiary file, organizes requests, appointments, programs and inventory, and opens a self-service portal for beneficiaries to serve themselves. Every step has a state, an owner, and a verifiable record.
- Beneficiary file
- Programs & initiatives
- Inventory management
- Messaging & alerts
- Real-time reports
- Enterprise-grade security
Bank-grade data protection Daily backups 24/7 technical support
Time returned to your team Hours of WhatsApp follow-ups and Excel digging — completed in a single click.
Self-service for beneficiaries They submit requests, track status, and book appointments without calling.
Decisions backed by live data Indicators and reports surface with every operation, not at month's end.
Documented governance Every edit and approval is logged with owner and timestamp, reviewable years later.
Daily operational challenges
The problem isn't lack of effort — it's the absence of a unified service path.
Every charity loses hours daily to follow-up: where's the request? Who reviewed it? When's the appointment? Is the beneficiary eligible? Siyaq turns these into a visible, secure workflow.
Requests have no clear owner
It's not always evident who owns the next step, and decisions slip without explanation.
Data is fragmented
Files, attachments, appointments, and inventory live in disconnected systems that are hard to link.
Management sees results late
Reports come after manual end-of-period work, not as a natural part of operations.
How Siyaq works
From beneficiary registration to service delivery, on a single unified path.
Requests, appointments, programs and inventory movements flow between teams automatically — with clear states and owners. Every data point in place; every decision tied to its impact.
app.siyaq
Beneficiaries 0 +8%
Pending decisions 0 اليوم
Active programs 0 +2
أ
Ahmed Al-Saleh Financial aid
Under reviewن
Noura Al-Otaibi Food parcel
Approvedم
Mohammed Al-Qahtani Medical care
Awaiting documentA
Welcome, Ahmed Account active · Secure
3 My requests
1 Next appointment
2 Available programs
Update profile
Request received
Under review
Appointment scheduled
Beneficiary portal
The interface beneficiaries notice from day one.
An independent account, accessed by national ID and a one-time code sent to the beneficiary's mobile. They submit new requests, track existing ones, book appointments, and update their file — without contacting the charity.
Submit requestsA smart form that suggests the request type and lists prerequisites upfront.
Live trackingA timeline per request: received, reviewed, decided, delivered.
Book appointmentsAvailable slots with automatic conflict prevention and SMS reminders.
Browse programsActive programs with eligibility criteria and a one-tap apply button.
Update dataSelf-service profile updates, with a controlled mobile-number-change procedure.
Secured accountTime-limited verification codes, plus automatic blocking of suspicious login attempts.
System modules
Modules covering every charity operation — from first service touch to final report.
Built for the reality of Saudi charities. Your team uses them on day one, no technical background required.
Unified beneficiary file
Personal, family, and health data; attachments with expiry dates; a complete service history — on one page.
Requests on approved paths
A clear state flow from submission to decision, with explicit ownership per step and separation between beneficiary messages and internal staff notes.
Self-service beneficiary portal
Independent account with secure sign-in: submit requests, track status, book appointments, update data.
Appointment management
Booking, confirmation, cancellation — with configurable working hours and automatic conflict prevention.
Programs & initiatives
Beneficiary registration, attendance, delivery, participation certificates, and the executive report — all on the program page.
Inventory & warehousing
In-kind donations, food parcels, items and aids, documented in/out movements, and live balances tied to the receiving beneficiary.
Bulk messaging & alerts
Send SMS to a selected segment of beneficiaries with success/failure stats, plus automatic alerts for expiring documents and upcoming appointments.
Health family tree
Link relatives and track genetic status, with auto-suggestions for likely relatives based on ancestor name matching.
Staff files
Profiles, departments and titles, an org chart, and a direct manager for each employee.
Leaves & overtime
Multi-balance requests and approvals with a complete log, excluding official holidays.
Role-based permissions
Customizable roles, with per-user overrides without modifying the base role.
Official reports & certificates
Full beneficiary file, attendance lists, participation certificates, and executive reports — in your charity's branding and proper Arabic typography.
Full audit log
Every create/edit/approval logged with name, timestamp, and old/new values; distinguishes self-edits from staff edits.
Data migration from Excel
A smart wizard reads your file as-is, maps columns automatically, and saves the template for future imports.
Your charity's identity
Charity name, logo, colors set from settings — plus the ability to add custom fields directly from the UI.
What sets Siyaq apart
Nine practical differences you'll feel from day one.
We benchmarked Siyaq against the leading systems in the Saudi market. These are differences customers notice in actual use — not marketing slogans.
Integrated health family tree
Stores relatives and their genetic status in documented relationships — a rare capability in charity systems.
Genuinely professional Arabic PDF
Correct letter joining, dynamic logo and name, participation certificates worthy of your charity's identity.
Data migration in a single day
Instead of reformatting your files into rigid templates, Siyaq reads your existing Excel file and organizes it automatically.
Audit log that distinguishes the source
Clear distinction between a beneficiary's self-edit and a staff edit, with old/new values preserved.
Permissions with enterprise-grade flexibility
Roles + per-user overrides without modifying the base role — and a smart cache that auto-invalidates.
Multi-layered protection
Rate limiting per IP and per ID, anti-enumeration guards, and time-limited bcrypt-hashed verification codes.
Documented quality before delivery
Over 122 automated tests covering security, admin, and the portal, plus visual Playwright tests.
Your identity in minutes
Name, logo, colors, and custom fields — configured from settings; supports multiple organizations on one deployment.
Arabic from line one
Not a translation of a foreign system. Saudi nationality and city lists are built in; system messages are written in proper Arabic.
Onboarding journey
Four phases that move your charity from scattered spreadsheets to a unified system.
We tailor the system to your reality, migrate your data, activate the portal, and roll out services gradually.
- 01
Data preparation
We receive beneficiary files and inventory records as-is, and reorganize them into unified records.
- 02
Beneficiary portal activation
We set up sign-in, ID/mobile verification, and connect your messaging segments.
- 03
Service rollout
Requests, appointments, programs, and inventory begin moving on a clear path between beneficiary and team.
- 04
Impact measurement
KPIs and management reports surface with every operation, supporting decisions in real time.
Security & trust
Beneficiary data is a trust — protected at the level of financial institutions.
We apply multiple layers of protection, run daily backups, and let you review every change to any file in the system.
Each employee sees only what's theirsClear boundaries between social researcher, finance, programs, and management — protecting beneficiary privacy.
Documented action trailWho changed? Who approved? When? Everything logged and reviewable for years.
Staff account protectionAutomatic detection and blocking of suspicious login attempts, without locking out the actual employee.
Beneficiary mobile verificationSign-in with national ID and a one-time code sent to mobile, with automatic anti-enumeration.
Attachment protectionStrict type/size validation, rejection of risky formats, and pre-expiry notifications.
Daily backupsYour data is safe, with periodic security reviews — even in case of operational disruption.
Who Siyaq is for
For charities that want faster service and clearer data.
Suited to health, social, and developmental charities that manage beneficiaries, requests, appointments, programs, and inventory — with a team that needs daily organization.
The outcome
What changes after Siyaq?
Before Siyaq
WhatsApp follow-ups, scattered files, separate appointments, beneficiaries waiting for replies, and a manual report at the end of every period.
After Siyaq
A beneficiary portal, a unified file, requests and appointments with clear states, linked inventory and messaging, and reports ready for management.
Pre-decision questions
Everything you need to know before trying Siyaq.
Is Siyaq a good fit for our charity?
If your charity manages beneficiaries, requests, appointments, programs, or inventory — the system fits. It's used by health, social, and developmental charities, with labels and fields adapted to how you operate.
Does our team need technical experience?
No. The system is designed for non-technical staff: a clear Arabic interface, specific buttons, no complex menus. We train your team in two short sessions, with 24/7 support available.
How long does data migration take?
Usually one workday. Upload your Excel file as-is and the system reads and organizes it automatically — no need to reformat to a rigid template.
What makes Siyaq better than alternatives?
Practical differences: an integrated health family tree, professional Arabic PDF reports, single-day data migration, an audit log that distinguishes the source, bank-grade protection, and full identity customization in minutes.
Does it support charities for hereditary diseases?
Yes — and it's a unique strength. Link relatives, record genetic status (affected / carrier / clear), display the full family tree, with automatic suggestions for likely relatives.
Do the modules include inventory and messaging?
Yes. The inventory module manages in-kind donations and food parcels with in/out movements tied to the beneficiary. The messaging module lets you send SMS to a selected segment, with automatic alerts for appointments and expiring documents.
How is beneficiary data protected?
Multi-layered protection at a level used in banking and government. Each employee sees only what's theirs, every change is logged with name and timestamp, with automatic daily backups.
Can the system be customized to our identity?
Yes. Charity name, logo, and colors appear everywhere from settings within minutes. You can add custom fields (disease type, voucher number, guardian name, etc.) without waiting for a developer.
Is the system cloud-hosted, or can we self-host?
Both are available. We offer cloud hosting with daily backups and operational monitoring, or the system can be installed on your own servers if internal policy requires it.
How do we get started?
Book a short demo (30 minutes). We'll show Siyaq on a scenario from your reality, review your current data, and provide a clear rollout plan and pricing — with no commitment.
Request a demo
Thirty minutes is enough to see the difference yourselves.
We'll show Siyaq on your charity's reality: the family tree, migration of your actual file, exporting a professionally typeset Arabic certificate, and the beneficiary portal walkthrough. No commitment, and no follow-up if it's not a fit.