A non-digital beneficiary experience
Beneficiaries call or visit to ask about request status, leaving the team responding instead of evolving the service and measuring impact.
Your partner in the digital transformation of the charity sector
Siyaq A complete digital transformation platform for charities and a modern beneficiary service experience
Move beyond paper and Excel into a unified digital platform that connects beneficiaries, requests, appointments, programs, inventory, and staff in one experience. Full process automation, a digital self-service for beneficiaries, and real-time KPIs aligned with Vision 2030.
- Digital beneficiary portal
- Automated requests & appointments
- Digital program management
- Digital HR system
- Cybersecurity to global standards
- 24/7 digital support
Digital governance & audit trail 24/7 digital support Ready for instant operation
End-to-end process automation Goodbye to paper, WhatsApp, and Excel — everything digital and unified on one platform.
Digital self-service for beneficiaries A digital portal for beneficiaries to track requests and appointments without the hassle of calling.
Digital decisions with live KPIs Live performance dashboards showing program and request status moment by moment.
A fast, secure digital launch A digital transformation journey that begins in a single day with global enterprise-grade security.
Why is digital transformation a necessity?
The problem isn't lack of effort — it's the absence of a digital backbone for beneficiary service.
Many charities lose effort across paper, calls, and scattered data: where's the request? Who reviewed it? When's the appointment? Is the beneficiary eligible? Siyaq turns these questions into an automated, transparent, and secure digital journey centered on the beneficiary.
Fragmented manual operations
Requests bounce between WhatsApp messages, paper forms, and spreadsheets — without a digital path that defines the owner and next step.
Scattered data with no single source of truth
Files, attachments, appointments, and programs live in disconnected systems that are hard to unify or trust for a digital decision.
Late decisions without live KPIs
Reports are assembled manually after the fact, instead of live performance dashboards that empower management with instant digital decisions.
An integrated digital platform
Siyaq isn't just an electronic system — it's a digital transformation platform centered on beneficiary service.
From digitally registering the beneficiary to requests, appointments, programs, and delivery, every step moves on an automated digital path with clear owners and states. Faster service, an elevated beneficiary experience, and management decisions grounded in data.
app.siyaq
Beneficiaries 0 +8%
Pending decisions 0 اليوم
Active programs 0 +2
أ
Ahmed Al-Saleh Financial aid
Under reviewن
Noura Al-Otaibi Food parcel
Approvedم
Mohammed Al-Qahtani Medical care
Awaiting documentA
Welcome, Ahmed Account active · Secure
3 My requests
1 Next appointment
2 Available programs
Update profile
Request received
Under review
Appointment scheduled
Digital beneficiary portal
A digital experience beneficiaries notice from the very first moment.
Instead of calling or visiting, beneficiaries open their digital portal to track requests, book appointments, browse programs, and update their data themselves. A modern service experience that lifts satisfaction and frees your team to focus on impact, not follow-up.
Digital request trackingFull transparency over the request path with real-time notifications — no need to call.
Online appointment bookingBeneficiaries digitally pick from available slots per the charity's configuration.
Digital programs availableBrowse initiatives and apply digitally with one tap, with notifications when new applications open.
Self-service data updatesBeneficiaries update their profile and request a mobile-number change digitally with documented internal approval.
Secure digital identityMulti-factor authentication and an independent account that protects identity and data.
Higher productivity for the teamCalls and inquiries drop sharply, freeing the team to focus on what creates real impact.
An integrated digital platform
Everything your charity needs for a mature digital transformation and an exceptional beneficiary service.
Integrated digital modules covering the entire beneficiary journey, empowering your team and giving leadership a data-driven decision — protected by global-grade security.
Unified beneficiary file
Personal, family, and health data; attachments with expiry dates; a complete service history — on one page.
Requests on approved paths
A clear state flow from submission to decision, with explicit ownership per step and separation between beneficiary messages and internal staff notes.
Self-service beneficiary portal
Independent account with secure sign-in: submit requests, track status, book appointments, update data.
Appointment management
Booking, confirmation, cancellation — with configurable working hours and automatic conflict prevention.
Programs & initiatives
Beneficiary registration, attendance, delivery, participation certificates, and the executive report — all on the program page.
Inventory & in-kind donation management
Track in-kind donations, food parcels, items, and aids. Live balances per item, with every delivery linked to the receiving beneficiary.
Bulk messaging & alerts
Send SMS to a beneficiary segment in one click and see who received them. Automatic alerts to beneficiaries before appointments and when their documents are expiring.
Health family tree
Link relatives and track genetic status, with auto-suggestions for likely relatives based on ancestor name matching.
Staff files
Profiles, departments and titles, an org chart, and a direct manager for each employee.
Leaves & overtime
Multi-balance requests and approvals with a complete log, excluding official holidays.
Flexible permissions per employee
Each employee sees only what their job requires. Management, social researcher, programs team, finance — each within their scope, with the flexibility to add exceptions for a specific person.
Official reports & certificates
Full beneficiary file, attendance lists, participation certificates, and executive reports — in your charity's branding and proper Arabic typography.
Full record of every decision
Know who added the request? Who approved it? Who edited the data? Every step preserved. Stay confident in front of the board and regulators.
Data migration from Excel
A smart wizard reads your file as-is, maps columns automatically, and saves the template for future imports.
Your charity's identity
Charity name, logo, colors set from settings — plus the ability to add custom fields directly from the UI.
Why Siyaq as your digital transformation partner?
9 reasons your digital transformation will be more mature, faster, and more impactful.
Real capabilities that move your charity forward digitally — not marketing slogans on spec sheets.
The health family tree, in one place
For health and genetic-disease charities: link a beneficiary's relatives, follow their health status, and see the entire family at a glance. A capability rarely matched in the market.
Reports & certificates with official quality
The beneficiary file, participation certificates, and program reports come out in your charity's identity — ready to print and submit to official entities.
Migrate your data in a single day
Upload your existing Excel file as-is and we'll arrange and import it. No reformatting your files, no delays to operations.
Know who did what and when
Every addition, edit, or approval is preserved with its owner and timestamp. You can review any decision years later, with full clarity.
Each employee sees only what's theirs
Finance sees financial data. Social researchers track their cases. Management sees the full picture. Beneficiary privacy is protected — without complexity.
Saudi banking-grade protection
Beneficiaries' health and financial data is a trust. We apply the same level of protection used by banks and government entities.
Tested before it reaches you
We tested every operation in the system before delivery: registering a beneficiary, booking an appointment, approving a request, exporting a report. You won't discover bugs in front of your beneficiaries.
Your charity's identity, everywhere
Your name, logo, and colors appear on every page and every report. Add any custom field by yourself — without waiting for a developer.
Built for Saudi charities
Built in modern Arabic, with deep understanding of how Saudi charities operate. Your familiar city lists and administrative concepts are ready from day one.
The digital transformation journey
From today's reality to a mature digital beneficiary experience.
We lead your digital journey with a clear methodology: assess the reality, migrate data, activate digital channels, and operationalize services with measurable impact.
- 01
Digital data migration
We migrate beneficiary data from your existing files into a unified digital platform that's searchable, trackable, and analyzable.
- 02
Launch the digital portal
We activate the digital beneficiary portal with a secure digital identity that lets beneficiaries follow requests, appointments, and programs seamlessly.
- 03
Service automation
Requests, appointments, and programs flow digitally through an automated path between beneficiary and team — without manual intervention.
- 04
Impact measurement with digital KPIs
Live performance dashboards (KPIs) for requests, programs, and attendance empower management with data-driven decisions.
Cybersecurity & digital support
Governance and cybersecurity to global standards for beneficiary data.
Digital transformation is a responsibility. Siyaq applies multiple digital protection layers, automated backups, and a digital audit log of every change to ensure compliance with governance requirements.
Each employee sees only what's theirsClear boundaries between teams: social researcher, finance, programs, and management. Beneficiary privacy is protected, and your team works with confidence.
Every change saved by nameWho changed the data? Who approved the request? When? Everything is documented and reviewable for years.
Staff account protectionThe system detects suspicious login attempts and blocks them automatically — without locking out the actual employee.
Safe sign-in for beneficiariesBeneficiaries log in with their national ID and mobile, plus an SMS verification code. No one can impersonate them or access their data.
Attachment & document protectionThe system checks every uploaded file, and alerts you before any beneficiary document expires (ID, visa, medical report).
Daily backupsYour data is safe even in emergencies. Automatic backups, with periodic system reviews to ensure your data's integrity.
Who is it for?
For every charity aspiring to a real digital transformation and a higher standard of beneficiary service.
For health, social, and developmental charities aspiring to move from manual work to an integrated digital platform that serves the beneficiary, empowers the team, and delights leadership.
Before & after digital transformation
How does your charity look after the digital transformation journey?
Before digital transformation
WhatsApp follow-ups, scattered paper and Excel files, appointments in notebooks, beneficiaries waiting for replies, and delayed manual reports.
After digital transformation
A digital beneficiary portal, a unified record, full automation of requests and appointments, programs with measured impact KPIs, and an organized team with live digital decisions.
Digital transformation journey FAQs
Everything you need to know before deciding on digital transformation.
Is Siyaq a good fit for our charity's digital transformation journey?
If your charity is aspiring to digital transformation and manages beneficiaries, requests, appointments, and programs, Siyaq is your right partner. It's used by health, social, and developmental charities, with labels and fields tuned digitally to how you operate.
Does our team need technical experience?
No. The digital transformation with Siyaq is smooth and accessible for non-technical staff: a clear Arabic digital interface, an intuitive UX, digital training in two short sessions, and 24/7 support throughout your journey.
How long does digital migration of our existing data take?
Usually one workday. We digitally migrate your data from your existing Excel files as-is via a smart migration engine — no rigid templates or reformatting required.
What makes Siyaq the best digital transformation partner?
Siyaq is a mature digital transformation platform — not just an electronic system: a unique digital health family tree, digital issuance in fine Arabic, single-day migration, governance with a digital audit log, global-grade cybersecurity, and digital identity customization in minutes.
Does it support charities for hereditary diseases?
Yes — and it's a unique digital capability. Link a beneficiary's relatives, record genetic status (affected / carrier / clear), and display the full family tree. The system's intelligence digitally suggests likely relatives via name matching, saving hours of manual work.
Do the modules include inventory and messaging?
Yes. The digital inventory module manages in-kind donations and food parcels with in/out movements tied digitally to the beneficiary. The digital messaging channel sends SMS to a selected segment with automated digital alerts for appointments and expiring documents.
How is beneficiary data protected?
A multi-layered cybersecurity stack at banking and government grade. Digital role-based permissions, a comprehensive digital audit log, automated daily backups, and periodic penetration tests to ensure no vulnerabilities.
Can we customize our charity's digital identity?
Yes. A complete digital identity with your name, logo, and colors across every interface from settings in minutes. Add digital custom fields (disease type, voucher number, guardian name…) by yourself — without waiting for a developer.
Is the platform cloud-hosted or can we host it on our own infrastructure?
Both are available. A digital cloud option with daily backups and operational monitoring, or an on-premise option on your own infrastructure if internal governance policy requires it.
How do we start the digital transformation journey?
Start your digital transformation with a short live demo (30 minutes). We'll simulate a scenario from your reality, review your current data, and provide a digital roadmap and clear pricing — with no commitment.
Start your digital transformation journey
Thirty minutes is enough to map out your digital roadmap.
We'll show Siyaq on your charity's reality: the digital family tree, easy migration of your actual file, issuing a professionally typeset Arabic certificate, and a walkthrough of the beneficiary digital experience. No commitment, and no follow-up if it's not a fit.